Frequently Asked Questions

Do you deliver?

Yes we do. For deliveries during office hours there is a set fee that’s based on your postcode. If you would like us to deliver or collect outside of normal office hours we’ll be happy to discuss it.

What is the normal hire period?

Equipment Hire: 1 Hire Rate is up to 72 HOURS (Friday to Monday charged at 1 day rate)

Can we contact the Eminence team in an emergency during our event?

Yes, you will be given a telephone number that you can call at any time.

What if I want to change my order?

That’s fine. We understand that changes are inevitable. We just ask that you give us 24 hours’ notice before delivery.

What is the loss and breakage deposit?

Sometimes losses and breakages happen, we understand that. When you place an order we will ask you for a deposit to cover you against such situations. If you do not lose or break anything then we will give you your deposit back. When you place an order the replacement costs of each item are listed.

What are my payment options?

You can pay using, Debit and Credit Cards. Cheques and cash are also acceptable. Bank Transfers are our preferred method of transaction.

What do I have to pay to secure a booking?

For our orders under £500 you can secure with £50. Orders of £500 and above, we will require a payment of 10%. Payment in full must reach us before delivery.

I have another question

We may not have covered everything in this list, so if you do want to ask us anything else, just call us on 01204 773 270